Unlike the rest of the restoration industry, the document recovery and reclamation segment lacks standardization. There is no universal system like Exactimate or Institute of Inspection, Cleaning and Restoration (IIRC) certification. The processes for treating damaged documents, and the rates charged for those services vary greatly. However, the best document recovery contractors do follow very specific guidelines and practices.

A standard letter/legal sized box can absorb many gallons of water, reducing the effectiveness of dehumidification. Therefore, damaged documents need to be removed quickly and blast frozen to prevent ink bleeding and microbial growth. The documents must then be dried, usually by vacuum freeze drying or desiccant drying.  Still, documents may need secondary care, such as removing debris, mold or soot from the surface.

Though a client’s Property policy may not include coverage for reproduction or imaging services, a Valuable Papers endorsement can provide the necessary protection.

Source: Rob Schimdt, Insurance Journal-National Region, April 4, 2011.